NewJob2020

Customer Services Administrator   

   Office Location: Marlow Bottom, SL7 3ND

   Salary: £20,000+ depending on experience

   35 hour working week

   25 days paid holiday + bank holidays

   Permanent position

   Training: Full training on products and systems will be provided

About this role:

This is an interesting, varied and challenging role dealing with customers by phone, email and our online helpdesk. You will deal with inbound sales enquiries from an initial enquiry through to order processing and invoicing. Customer service enquiries include order status, after-sales technical support and product returns. With experience this role will lead to face to face customer contact in our showroom.

This is not like a call-centre based customer services role; this role offers a high degree of flexibility when dealing with customer enquiries and requires plenty of initiative to match customer requirements with suitable Streme products and services.

Key Tasks:

• Respond to emails, phone calls and online helpdesk customer enquiries in relation to price requests, product information, order placement, and order queries
• Use customers images, diagrams and dimensions to give advice and price projects
  
• Prepare and progress sales quotations
• Action customer sample requests
• Process and invoice sales orders
• Produce despatch paperwork and manage the process of shipping customer orders with respective carriers
• Maintain email and telephone contact with existing customers
• Assist with customer showroom visits
• Manage customer returns

Other tasks include:

• Raising purchase orders and booking in stock
• Order stock and stationery from suppliers
• Check supplier delivery notes against invoices
• Customer / supplier filing
• Assist in other areas of the business as required

Previous experience in this type of role is preferred but not essential, however, the candidate should be able to demonstrate the following:

• A desire to exceed customer expectations
• A high level of accuracy and good attention to detail
• Good keyboard skills, with basic knowledge of Outlook, Word and Excel
• A team approach
• Excellent communication skills both verbally and in writing
• A proactive and flexible attitude
• Good organisational skills with the ability to prioritise workload
• Remain calm when under pressure

If you would like this role to be your new challenge for 2020 please e-mail Alex Ross, alex@streme.co.uk with your CV