We want you to be satisfied with your purchase and although returns are generally very few in number, we recognise there will be some occasions when a customer may wish to return goods.
Customers may return their order up to 14 days from receipt of goods, but must notify us in writing within this time frame of their wish to return. Returned goods must be in pristine condition, if goods are not in a pristine condition we reserve the right to offer a discretionary partial credit or to refuse the return.
Please note: made to measure products, manufactured at the customer's request to specific sizes and cut to size items cannot be cancelled once they have been manufactured.
Returned orders must be returned at the customer's expense and wrapped in suitable packaging to avoid damage. We would advise you to insure your return with the carrier as any damage in transit may result in either a partial credit being offered or refusal of the return. You will be notified of any damage, be it from transit or otherwise caused.
Undamaged, unused goods returned in accordance with the above will receive a full refund.
Please note: the above terms do not apply to business customers.
If your order is received damaged please indicate this when you sign for the goods, retain the packaging for inspection and notify us accordingly within 24 hours.
Shortages must be reported within 7 days of receipt of goods.
12 The Valley Centre,
Gordon Road, High Wycombe,
Buckinghamshire, HP13 6EQ