Terms and Conditions

Streme Limited.

Last updated 6th January 2020

Pricing

All items are fully priced, and INCLUDE VAT.

Orders

Please ensure all measurements for Made to Measure screens are accurate as Streme Ltd cannot be held responsible for screens that do not fit due to incorrect measurements. How to measure help is provided on all Made to Measure Screens product pages and you can call us if you need further assistance.

We only ship what you order. We do not substitute other merchandise. We do continuously improve our products and may make occasional changes without notice.

Shipping

Despatch time:

• DIY Screen Kits - within 5 working days from date or order
  
• Made to Measure Screens - 10-15 working days from date of order/confirmation of final sizes
  
• Mesh and accessories - within 2 working days from date of order
  

Shipping methods:

• DIY Screen Kits - by courier (UPS, TNT or Parcel force)
  
• Made to Measure screens - by courier (UPS, TNT or Parcel force)
  
• Mesh and accessory orders - by parcel post

Shipping costs:

UK (excluding Highlands & Islands*)

• DIY Screen Kits - Free of charge
• Made to Measure screens - Dependent on size, confirmed in shopping basket
  
• Mesh and accessories - Confirmed in shopping basket

* Highlands and Islands of Scotland, Isle of Man, Northern Ireland, Channel Islands

UK (Highlands & Islands)

• DIY Screen Kits - From £10 per order
  
• Made to Measure screens - Dependent on size, confirmed in shopping basket
  
• Mesh and accessories - Confirmed in shopping basket

Republic of Ireland/France/Spain/Portugal

• DIY Screen Kits - From £20 per order
  
• Made to Measure screens - Not available
  
• Mesh and accessories - Confirmed in shopping basket

Delivery to the remainder of the UK

We can deliver to the remainder of the UK for an additional charge. Please contact us for a price. We will always aim to find the most cost effective method of shipment for your specific order.

Returns

We want you to be satisfied with your purchase and although returns are generally very few in number, we recognise there will be some occasions when a customer may wish to return goods.

Customers may return their order up to 14 days from receipt of goods, but must notify us in writing within this time frame of their wish to return. Returned goods must be in pristine condition, if goods are not in a pristine condition we reserve the right to offer a discretionary partial credit or to refuse the return.

Please note: made to measure products, manufactured at the customer's request to specific sizes and cut to size items cannot be cancelled once they have been manufactured.

Returned orders must be returned at the customer's expense and wrapped in suitable packaging to avoid damage. We would advise you to insure your return with the carrier as any damage in transit may result in either a partial credit being offered or refusal of the return. You will be notified of any damage, be it from transit or otherwise caused.

Undamaged, unused goods returned in accordance with the above will receive a full refund.

Please note: the above terms do not apply to business customers.

If your order is received damaged please indicate this when you sign for the goods, retain the packaging for inspection and notify us accordingly within 24 hours.

Shortages must be reported within 7 days of receipt of goods.

Returns address:

Streme
Unit S, Rose Business Estate
Marlow Bottom Road
Marlow
SL7 3ND

Warranties

Where warranties are extended on our website or in the catalogue, they relate to the metal parts themselves. The guarantee does not cover paint, abuse or damage.