Terms and Conditions

Pricing

All items are fully priced and include VAT.

Warranty

To give you complete peace of mind and confidence in our products, we offer a Two Year Warranty against defects in manufacture and material starting from the date of purchase. Should any defect arise during the warranty period we shall, at our expense, repair the defective goods (or any part of them) provided that the defect has not arisen as a result of:

  • Fair wear and tear
  • Misuse or abuse
  • Screens not being fitted in accordance with fitting instructions
  • DIY Kits not being made in accordance with instructions
  • Accidental damage

Orders

DIY Kits are supplied with all materials required to make and fit finished screens. Made to Measure screens are made to customer dimensions. Please ensure all measurements for Made to Measure screens are accurate as Streme cannot be held responsible for screens that do not fit due to incorrect customer measurements. How to measure help is provided on all Made to Measure Screens product pages and you can call us if you need further assistance.

We only ship what you order. We do not substitute for other products.

Delivery & Despatch

Delivery time:

  • DIY Screen Kits - delivered within 5 working days from date or order
  • Made to Measure Screens - from date of order:
  1. All Roller Screens - within 5 working days
  2. Framed Screens/Sliding Screens - within 12 working days
  3. Pleated Screens - within 12 working days
  4. Chain Curtains - within 5 working days
  5. Mesh Strip Curtains - within 12 working days
  6. Blackout Blinds - within 5 working days
  7. Pollution Filters - within 12 working days
  8. Window Film - within 3 working days
  9. Mesh and accessories - within 5 working days

Despatch methods:

  • DIY Screen Kits - by courier (Parcelforce or TNT)
  • Made to Measure screens - by courier (Parcelforce or TNT)
  • Window film - by courier (Parcelforce or TNT)
  • Mesh and accessory orders - by parcel post

Shipping costs:

UK including Highlands

  • DIY Screen Kits - Free
  • Made to Measure screens - Free
  • Window Film - Confirmed in shopping basket
  • Mesh and accessories - Confirmed in shopping basket

Scottish Islands

  • DIY Screen Kits - £12 per order
  • Made to Measure screens - £12 per order
  • Window Film - Confirmed in shopping basket
  • Mesh and accessories - Confirmed in shopping basket

Isle of Wight

  • DIY Screen Kits - £7 per order
  • Made to Measure screens - £7 per order
  • Window Film - Confirmed in shopping basket
  • Mesh and accessories - Confirmed in shopping basket

Isle of Man, Isles of Scilly, Channel Islands, Republic of Ireland

    • DIY Screen Kits - £15 per order
    • Made to Measure screens -  Not available
    • Window Film - Confirmed in shopping basket
    • Mesh and accessories - Confirmed in shopping basket

France/Spain/Portugal

  • DIY Screen Kits - From £25 per order
  • Made to Measure screens - Not available
  • Window Film - Confirmed in shopping basket
  • Mesh and accessories - Confirmed in shopping basket

Returns

We want you to be satisfied with your purchase and although returns are generally very few in number, we recognise there will be some occasions when a customer may wish to return goods.

Customers may return their order up to 14 days from receipt of goods, but must notify us in writing within this time frame of their wish to return. Returned goods must be in pristine condition, if goods are not in a pristine condition we reserve the right to offer a discretionary partial credit or to refuse the return. Please note, made to measure products, manufactured at the customer's request to specific sizes and cut to size items cannot be returned..

Returned orders must be returned at the customer's expense and wrapped in suitable packaging to avoid damage. We would advise you to insure your return with the carrier as any damage in transit may result in either a partial credit being offered or refusal of the return. You will be notified of any damage, be it from transit or otherwise caused.

Undamaged, unused goods returned in accordance with the above will receive a full refund.

If your order is received damaged please indicate this when you sign for the goods, retain the packaging for inspection and notify us accordingly within 24 hours.

Shortages must be reported within 7 days of receipt of goods.

Returns address:

Streme
Unit S, Rose Business Estate
Marlow Bottom Road
Marlow
SL7 3ND

Streme Limited.

Last updated 11th March 2020

Free Screening Guide

Streme offer a wide range of window and door screens to suit Homes and Businesses. Our range includes Fly Screens, Pet Screens, Pollen Screens, Pollution Screens and Sun Control products. Screens are available as DIY Kits or Made to Measure and we offer a fitting service as well. We also stock every kind of insect mesh including Fibreglass, Aluminium and Stainless Steel and a selection of specialist mesh products including Pollen, Pollution, Sun Control & Stainless-Steel mesh.

Registered office: PAW Consulting Ltd, Unit 2, City Limits, Danehill, Reading, Berkshire, RG6 4UP. Company Registration No: 6123349; VAT No: 904499407. Federation of Small Businesses membership No: 2133273.

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