Terms and Conditions

Pricing

All items are fully priced and include VAT.

Warranty

To give you complete peace of mind and confidence in our products, we offer a Two Year Warranty against defects in manufacture and material. Should any defect arise during the warranty period we shall, at our expense, repair the defective goods (or any part of them) provided that the defect has not arisen as a result of:

Fair wear and tear
Misuse or abuse
Screens not being fitted in accordance with fitting instructions
DIY Kits not being made in accordance with instructions
Accidental damage

Orders

DIY Kits are supplied with all materials required to make and fit finished screens. Made to Measure screens are made to customer dimensions. Please ensure all measurements for Made to Measure screens are accurate as Streme cannot be held responsible for screens that do not fit due to incorrect customer measurements. How to measure help is provided on all Made to Measure Screens product pages and you can call us if you need further assistance.

We reserve the right to supply you with substitute items of the same quality and function.

If you are being contracted by a customer to fit our screens, please allow enough time for your order to arrive and for you to check it thoroughly before you go to site.

If you are engaging a tradesperson to fit your screens, please allow enough time for your order to arrive and for you to check it thoroughly before assigning a fitter to visit your property.

We will not compensate for lost travelling or labour time due to late or incorrect deliveries. These costs are not included and do not form part of our contract to supply goods to you.

Delivery & Despatch

Shipment times:

DIY Screen Kits - within 4 working days from date of order
Chain Curtain Kits - within 3 working days from date of order

Made to Measure Screens - as listed below from date of order / submission of dimensions:

Roller Screens - within 7 working days
Made to measure Framed Screens/Sliding Screens - within 7-10 working days
Pleated Screens - within 20 working days
Chain Curtains - within 5 working days
Mesh Strip Curtains - within 10 working days
Blackout Blinds - within 3 working days
Pollution Filters - within 10 working days
Mesh and accessories - next working day

Despatch methods:

DIY Screen Kits - by courier
Made to Measure screens - by courier
Window film - by courier
Mesh and accessory orders - by parcel post or courier dependent on requirement and quantity

Shipping Costs

UK Mainland, excluding Highlands:

DIY Screen Kits - Free
Made to Measure screens - Free
Window Film - Confirmed in shopping basket
Mesh, Face Coverings and Accessories - Confirmed in shopping basket

Scottish Highlands, UK Islands, Channel Islands, Isle of Man and Northern Ireland:

Confirmed in shopping basket

For all other destinations please contact us for a shipping quote.

Returns

We want you to be satisfied with your purchase and although returns are generally very few in number, we recognise there will be some occasions when a customer may wish to return goods.

Customers may return their order up to 14 days from receipt of goods, but must notify us in writing within this time frame of their wish to return. Returned goods must be in pristine condition, if goods are not in a pristine condition we reserve the right to offer a discretionary partial credit or to refuse the return. Please note, made to measure products, manufactured at the customer's request to specific sizes and cut to size items cannot be returned.

Returned orders must be returned at the customer's expense and wrapped in suitable packaging to avoid damage. We would advise you to insure your return with the carrier as any damage in transit may result in either a partial credit being offered or refusal of the return. You will be notified of any damage, be it from transit or otherwise caused.

Undamaged, unused goods returned in accordance with the above will receive a full refund.

If your order is received damaged please indicate this when you sign for the goods, retain the packaging for inspection and notify us accordingly within 24 hours.

Shortages must be reported within 7 days of receipt of goods. Non receipt of goods must be reported within 14 days of date of invoice.

Returns address:

Streme
12 The Valley Centre
Gordon Road
High Wycombe
Buckinghamshire
HP13 6EQ

Streme Limited.

Last updated 29th November 2022